GigaOm posted about his VoIP experience and the fact that Jajah has started offering call termination, billing and other such services other.
A sentence at the end of his post caught my eye;
A Frost & Sullivan report says that as a percentage of total IP-telephone market soft phones share will increase from 5 percent to 20 percent by 2014
I believe that by 2014, VoIP will have subverted a huge proportion of voice traffic. If you accept that estimation, I wonder how you imagine one in five of all users utilising a softphone – the vast majority (ie over the remaining 80% that research would indicate) still appreciate the tactility of a hardphone – I just can’t see anywhere near 20% of traffic being moved to softphones.