Michael Dell, please please please listen….

A couple of days ago I purchased a new Dell laptop online. I entered in my credit card details and waited.

Yesterday I had a phone call from Beerendra Singh in their credit card processing department telling me that my card had come back declined. My CVV number is pretty worn so it not altogether surprising that I misread it.

Not to worry I thought, I rang up this morning to correct the CVV number….

Oh no I didn’t – I got a VOIP line that sounded like it was transmitting on a farm fence from outerspace. I got transferred six times and cut off three. I finally got told that in fact the department, (which opens at 7am Aussie Eastern time) actually doesn’t open then and I’d have to ring back an hour later.

It shouldn’t be this hard. Consumers would be prepared to pay the marginal cost of having customer service that… well… served.

Michael please listen (and yes I’m grumpy – my head is still throbbing like a jack hammer)