Aaron Fulkerson and his company MindTouch are old-timers in the enterprise software space. Founded back in the dark ages (well, over a decade ago, anyway), MindTouch was one of the early companies pushing a new way of doing enterprise software. MindTouch’s customer engagement tool is to traditional knowledge management tools what the Tesla is to Henry Ford’s Model A. It is a way to bring the formerly disparate worlds of customer relationship management and customer self-service together. In doing so, MindTouch drives better customer experience and better supplier economics.
Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.