Take seven-figure deals, monthly revenue over $1 million, and a strong push from Salesforce and its founder Marc Benioff, and you’ve got a potent recipe for success. This is the case for cloud-based call center vendor Talkdesk. The company does something simple: it allows organizations to stand up a virtual call center in a matter of minutes. With one click, Talkdesk integrates into other customer-facing solutions, such as Zendesk and Salesforce. Talkdesk itself is built on top of Twilio’s increasingly broadly used communication APIs. The company picked up funding from Salesforce a few weeks ago and already has over 1,000 customers. Talkdesk is also handily moving up the food chain from SMB customers into larger enterprise deals. High-profile customers include Box, Qualys, Anki, and DoorDash.
Ben Kepes is a technology evangelist, an investor, a commentator and a business adviser. Ben covers the convergence of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users.