GigaOm posted about his VoIP experience and the fact that Jajah has started offering call termination, billing and other such services other.
A sentence at the end of his post caught my eye;
A Frost & Sullivan report says that as a percentage of total IP-telephone market soft phones share will increase from 5 percent to 20 percent by 2014
I believe that by 2014, VoIP will have subverted a huge proportion of voice traffic. If you accept that estimation, I wonder how you imagine one in five of all users utilising a softphone – the vast majority (ie over the remaining 80% that research would indicate) still appreciate the tactility of a hardphone – I just can’t see anywhere near 20% of traffic being moved to softphones.
Thoughts anyone?
Ben Kepes is an analyst, an entrepreneur, a commentator and a business adviser. His business interests include a diverse range of industries from manufacturing to property to technology. As a technology commentator he has a broad presence both in the traditional media and extensively online. Ben covers the convergance of technology, mobile, ubiquity and agility, all enabled by the Cloud. His areas of interest extend to enterprise software, software integration, financial/accounting software, platforms and infrastructure as well as articulating technology simply for everyday users. 
All depends what they mean by ‘softphone’ – if they include things like cordless phones with Skype clients, 3′s service (skype running on a mobile) – I can buy this. Even more feasible if its by traffic – softphones tend to skew towards longer calls