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  • Do People Really Need People? The Humans vs. Self-Service Kiosks

    September 30, 2010

    airline industry, airport, editor pick, self-service, Zendesk Nation
     

    Airport Counter

    There’s a funny little dual occurrence that I’ve been witnessing lately. Just the other day I was at the airport, waiting to check-in on a flight. There were half a dozen or so people waiting to use the online check-in… Read more

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  • Seven Tips for Getting Great Customer Service

    June 14, 2010

    Best Practices, editor pick
     

    Last week we looked at the roll call of the worst customer service offenders, it seemed only right to follow that up this week with a look at some easy to follow tips for those wanting to receive great customer… Read more

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About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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