The Diversity Blog – SaaS, Cloud & Business Strategy
  • Home
  • Bio
  • Privacy Policy
  • Home
  • Bio
  • Privacy Policy

Blog Archives

  • Would You Pay for Good Customer Service?

    November 5, 2010

    Customer 2.0, happy customer, self-service
     

    money in the hands

    Ok, let’s just go there. There are lots of different ways to think about customer service, but at the end of the day, we all know what people really and truly care about: getting the job done as quickly and… Read more

    Read more

  • Do People Really Need People? The Humans vs. Self-Service Kiosks

    September 30, 2010

    airline industry, airport, editor pick, self-service, Zendesk Nation
     

    Airport Counter

    There’s a funny little dual occurrence that I’ve been witnessing lately. Just the other day I was at the airport, waiting to check-in on a flight. There were half a dozen or so people waiting to use the online check-in… Read more

    Read more

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

Information Links

  • Home
  • Bio

http://diversity.net.nz - All Rights Reserved

  • Instagram
  • LinkedIn
  • Twitter