Ok, let’s just go there. There are lots of different ways to think about customer service, but at the end of the day, we all know what people really and truly care about: getting the job done as quickly and… Read more
There’s a funny little dual occurrence that I’ve been witnessing lately. Just the other day I was at the airport, waiting to check-in on a flight. There were half a dozen or so people waiting to use the online check-in… Read more