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  • Zendesk moves Beyond Support – Launches Self-Service Help Center

    August 21, 2013

    Business
    Adrian McDermott, Denmark, Help Center, Hong Kong, salesforce, Salesforce.com, wordpress, zendesk
     

    Zendesk (disclosure – in the distant past I did a small amount of consulting to the company) is a company I’ve been following almost since its inception 6 or so years ago. In that time they’ve done an amazing…

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Papers

The Future of ERP – Moving at the Speed of Change

If we look back a generation, business tended to be static. While it is undeniable that innovation occurred, it tended to at a much slower pace. While Henry Ford’s manufacturing and distribution models certainly marked disruption for the horse and buggy industry, this was a change that took decades.

Channel Strategies for Success in the Cloud Age

Cloud Computing is perhaps one of the biggest shifts in the technology industry in a generation. Alongside the technology shifts involved in Cloud, there is also a significant change in the way technology will be supplied, implemented and delivered going forward. While this shift offers real benefits to consumers in terms of reduced costs and increased agility

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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