Zendesk (disclosure – in the distant past I did a small amount of consulting to the company) is a company I’ve been following almost since its inception 6 or so years ago. In that time they’ve done an amazing…
I spend a lot of time talking with technology startups about the way they engage with customers and prospects. Much of that time is spent explaining (in the nicest possible way) that, apart from a few select cases, most…
