Blog Archives

Zendesk Launches Voice for New Zealand Customers

November 6, 2012

Business

Application programming interface, Customer, Customer support, google, Mikkel Svane, New Zealand, twilio, zendesk

Exciting news for New Zealand customers of Zendesk (disclosure – in the past I’ve done a small amount of consulting for them) who, from today, will be able to join Zendesk customers in other counties in utilizing Zendesk Voice.…

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Customer Support isn’t Binary–On Zendesk Voice

November 2, 2011

Business

Adrian McDermott, Customer, Knowledge base, Technology, twilio, zendesk

I spend a lot of time talking with technology startups about the way they engage with customers and prospects. Much of that time is spent explaining (in the nicest possible way) that, apart from a few select cases, most…

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Enabling the “Doers” with Jeff Lawson from Twilio

June 16, 2011

Business

Developers, Doers, Jeff Lawson, trineo, twilio

Recently I sat down to talk with Jeff Lawson from Twilio about his concept of “enabling doers” – essentially removing the barriers that make it difficult for developers to use Twilio to just get started and “give it a…

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T Shirt Friday #50 – twilio

July 9, 2010

Just for fun

american apparel, t shirt friday, twilio

One of the cloud telephony vendors at the show was twilio and they had loud and proud t shirts to garner some attention. Personally I like ‘em, not sure if it’d make me chose twilio’s product but, ah well…

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Blog Archives

Zendesk Launches Voice for New Zealand Customers

Customer Support isn’t Binary–On Zendesk Voice

Enabling the “Doers” with Jeff Lawson from Twilio

T Shirt Friday #50 – twilio