Blog Archives

How Not to Do Customer Surveys, a BNZ Fail

June 23, 2010

New Zealand

banking, banking 2.0, bnz

God give me strength… So yesterday I got a call from our business banker asking what would make my life with BNZ Internet Banking easier. “Well”, I said, “that’s easy. Don’t make me use three separate logins to access…

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Why Banking is Broken, A BNZ Rant (Part two)

September 14, 2009

Business, My businesses, New Zealand, Strategy

bnz, business banking, service, support

I posted last week about a banking situation that had me all hot under the collar. In an effort to continue naming and shaming (and hopefully drive improvements in the process), here is part two. This morning I received…

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Time for a the BNZ Rant, They Don’t Get It….

September 7, 2009

Business, IT, My businesses, New Zealand

banking, bnz, customer service, Xero

My fellow blogger Lance Wiggs tends to be a bit of a curmudgeon when it comes to banks in new Zealand, in light of the fact that he’s sitting somewhere in the middle of Africa, I figured I’d take…

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BNZ, Outsourcing Design to Xero

August 24, 2009

Business, Design, IT, New Zealand, SaaS, Strategy

bnz, Design, internat banking, ui, xer

The Bank of New Zealand is a reasonably significant shareholder in Xero and so many of us expected that they’d be working together on the odd project. What we didn’t expect was that the bank would seemingly outsource their…

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More forecasting pain for homeowners…

April 3, 2008

Economic Development, New Zealand, Society

bnz, housing, mortgage

Following on from Bernard Hickey’s dire predictions a few days ago, the BNZ economists have come out saying that property stocks in New Zealand are 30% over-valued on average. The Bank isn’t saying that prices will fall by 30%…

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Blog Archives

How Not to Do Customer Surveys, a BNZ Fail

Why Banking is Broken, A BNZ Rant (Part two)

Time for a the BNZ Rant, They Don’t Get It….

BNZ, Outsourcing Design to Xero

More forecasting pain for homeowners…