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  • How Not to Do Customer Surveys, a BNZ Fail

    June 23, 2010

    New Zealand
    banking, banking 2.0, bnz
     

    God give me strength… So yesterday I got a call from our business banker asking what would make my life with BNZ Internet Banking easier. “Well”, I said, “that’s easy. Don’t make me use three separate logins to access…

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  • Why Banking is Broken, A BNZ Rant (Part two)

    September 14, 2009

    Business, My businesses, New Zealand, Strategy
    bnz, business banking, service, support
     

    I posted last week about a banking situation that had me all hot under the collar. In an effort to continue naming and shaming (and hopefully drive improvements in the process), here is part two. This morning I received…

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  • Time for a the BNZ Rant, They Don’t Get It….

    September 7, 2009

    Business, IT, My businesses, New Zealand
    banking, bnz, customer service, Xero
     

    My fellow blogger Lance Wiggs tends to be a bit of a curmudgeon when it comes to banks in new Zealand, in light of the fact that he’s sitting somewhere in the middle of Africa, I figured I’d take…

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  • BNZ, Outsourcing Design to Xero

    August 24, 2009

    Business, Design, IT, New Zealand, SaaS, Strategy
    bnz, Design, internat banking, ui, xer
     

    The Bank of New Zealand is a reasonably significant shareholder in Xero and so many of us expected that they’d be working together on the odd project. What we didn’t expect was that the bank would seemingly outsource their…

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  • More forecasting pain for homeowners…

    April 3, 2008

    Economic Development, New Zealand, Society
    bnz, housing, mortgage
     

    Following on from Bernard Hickey’s dire predictions a few days ago, the BNZ economists have come out saying that property stocks in New Zealand are 30% over-valued on average. The Bank isn’t saying that prices will fall by 30%…

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Papers

The Future of ERP – Moving at the Speed of Change

If we look back a generation, business tended to be static. While it is undeniable that innovation occurred, it tended to at a much slower pace. While Henry Ford’s manufacturing and distribution models certainly marked disruption for the horse and buggy industry, this was a change that took decades.

Channel Strategies for Success in the Cloud Age

Cloud Computing is perhaps one of the biggest shifts in the technology industry in a generation. Alongside the technology shifts involved in Cloud, there is also a significant change in the way technology will be supplied, implemented and delivered going forward. While this shift offers real benefits to consumers in terms of reduced costs and increased agility

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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