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  • Zendesk Scores New Funding Round and Updated Interface

    September 12, 2012

    Business
    Assistly, Charles River, Facebook, Mikkel Svane, readwriteweb, Redpoint Ventures, San Francisco, zendesk
     

    I’ve been writing about helpdesk provider Zendesk now for going on five years. Their original employee, and now APAC head, Michael Hansen, likes to tell the story about their first blog coverage (a piece I wrote for ReadWriteWeb) corresponding…

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  • Citrix Acquires Beetil – Great Result for the Wellington Heroes!

    September 10, 2012

    Business
    Assistly, beetil, Calif, Citrix, Citrix Systems, cloud computing, Dan Lee, Wellington, zendesk
     

    The web-based helpdesk space is pretty busy – but while big names like Zendesk and Assistly (now help.com desk.com) get most of the attention, a little battler from Wellington, New Zealand has been quietly building out its product. That…

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  • Assistly rebrands as Desk.com. Quick Analysis

    January 31, 2012

    Business
    Assistly, desk.com, Facebook, Help desk, Rypple, Salesforce Chatter, Salesforce.com, twitter
     

    It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new…

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  • Oracle Buys RightNow–MyPOV

    October 24, 2011

    Business
    Assistly, larry ellison, oracle, Oracle Corporation, RightNow, RightNow Technologies, Salesforce.com, zendesk
     

    Last month it was Salesforce buying customer support solution Assistly. This month it’s Oracle buying RightNow, a more mature, but similarly positioned player. The deal, worth around the $1.5B mark, fills the void that Oracle had in terms of…

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  • Salesforce Acquires Assistly… Anyone Else See a Disconnect?

    September 22, 2011

    Business
    Assistly, customer service, Facebook, Get Satisfaction, Salesforce.com, Service Cloud, twitter, zendesk
     

    News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of the deal saw it…

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Papers

The Future of ERP – Moving at the Speed of Change

If we look back a generation, business tended to be static. While it is undeniable that innovation occurred, it tended to at a much slower pace. While Henry Ford’s manufacturing and distribution models certainly marked disruption for the horse and buggy industry, this was a change that took decades.

Channel Strategies for Success in the Cloud Age

Cloud Computing is perhaps one of the biggest shifts in the technology industry in a generation. Alongside the technology shifts involved in Cloud, there is also a significant change in the way technology will be supplied, implemented and delivered going forward. While this shift offers real benefits to consumers in terms of reduced costs and increased agility

About Me

Ben Kepes is a business leader, a technology evangelist, an entrepreneur, and a commentator. Ben covers the convergence of business and technology.

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