Blog Archives

Zendesk Scores New Funding Round and Updated Interface

September 12, 2012

Business

Assistly, Charles River, Facebook, Mikkel Svane, readwriteweb, Redpoint Ventures, San Francisco, zendesk

I’ve been writing about helpdesk provider Zendesk now for going on five years. Their original employee, and now APAC head, Michael Hansen, likes to tell the story about their first blog coverage (a piece I wrote for ReadWriteWeb) corresponding…

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Citrix Acquires Beetil – Great Result for the Wellington Heroes!

September 10, 2012

Business

Assistly, beetil, Calif, Citrix, Citrix Systems, cloud computing, Dan Lee, Wellington, zendesk

The web-based helpdesk space is pretty busy – but while big names like Zendesk and Assistly (now help.com desk.com) get most of the attention, a little battler from Wellington, New Zealand has been quietly building out its product. That…

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Assistly rebrands as Desk.com. Quick Analysis

January 31, 2012

Business

Assistly, desk.com, Facebook, Help desk, Rypple, Salesforce Chatter, Salesforce.com, twitter

It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt from the ground up including an all new…

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Oracle Buys RightNow–MyPOV

October 24, 2011

Business

Assistly, larry ellison, oracle, Oracle Corporation, RightNow, RightNow Technologies, Salesforce.com, zendesk

Last month it was Salesforce buying customer support solution Assistly. This month it’s Oracle buying RightNow, a more mature, but similarly positioned player. The deal, worth around the $1.5B mark, fills the void that Oracle had in terms of…

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Salesforce Acquires Assistly… Anyone Else See a Disconnect?

September 22, 2011

Business

Assistly, customer service, Facebook, Get Satisfaction, Salesforce.com, Service Cloud, twitter, zendesk

News that salesforce has acquired service desk vendor Assistly in a move that many of us had an inkling about well before DreamForce – it seems that dotting the I’s and crossing the t’s of the deal saw it…

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Blog Archives

Zendesk Scores New Funding Round and Updated Interface

Citrix Acquires Beetil – Great Result for the Wellington Heroes!

Assistly rebrands as Desk.com. Quick Analysis

Oracle Buys RightNow–MyPOV

Salesforce Acquires Assistly… Anyone Else See a Disconnect?